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Q:  How does Web Shop Manager calculate shipping cost?

A:  Web Shop Manager does not calculate the shipping cost. The shipping cost is calculated by the carrier UPS, FedEx, or USPS. Web Shop Manager sends the weight, length, width, and height of the product as it is listed at the product level in the backend of your site.

Q:  What if the customer has two products shipping, in one box?

A:  If they order more than one product and neither of the products is set to "Own Box" at the product level our system will do the following calculation to combine the products into one box to send the weight, length, width, and height to the carrier.