Not receiving inquiry email / SPF record

If your inquiry forms or order emails are bouncing and your email is not hosted with Web Shop Manager, you should complete the following:

  1. Log into the location where you manage your DNS. This could be H-Sphere (WSM Control Panel) or another source, such as GoDaddy.
  2. Access the domain for your site and edit the DNS
  3. If you do not have an existing TXT Record, add a TXT Record
  4. Name: leave empty
  5. TTL: 86400
  6. Data: v=spf1 include:spf.wdsolutions.com ~all
  7. If they have another TXT then it should copy the information in the record, create a new TXT and include that information after the include, see example below.
  8. Name: leave empty
  9. TTL: 86400
  10. Data: v=spf1 include:spf.wdsolutions.com include:_spf.google.com ~all  

 Once the TXT is set up, use the following URL to verify: http://www.whatsmyip.us/txt:wdsolutions.com

Configuration for Office 365
https://support.office.com/en-us/article/External-Domain-Name-System-records-for-Office-365-c0531a6f-9e25-4f2d-ad0e-a70bfef09ac0#SPF_Records
i.e. Data:  v=spf1 include:spf.wdsolutions.com include:spf.protection.outlook.com ~all  

Configuration for GoDaddy

v=spf1 include:spf.wdsolutions.com include:spf.secureserver.net ~all