Additional Customer Charges

Q:  How do I charge a customer for additional items or shipping?

A:  The first thing to know is that the system will not auto-capture the additional amount. Here are your options for performing the charge:

  1.  In Web Shop Manager, go to Orders

      2.  Select the order you would like to edit

      3.  From here, you can do one of two things:

    • Cancel the “pending” payment, and click Add Transaction for the new total (previous total combined with additional amount). This will create one total charge for the customer.
    • Capture the “pending” payment for the authorized amount and use the Add Transaction for the additional shipping charge. This will result in two charges to the customer.

      4. Leave a comment in the box at the bottom of the page, notifying the customer of the changes

          being made

      5. Make sure the Send Email to Customer box is checked

      6. Save changes