Refunding Canceled Orders

If I cancel an order will it cancel the PayPal charge?

Not in Web Shop Manager (WSM), because the Order Status does not change any payment information. Payments need to be adjusted separately.

With PayPal Express, yes, you need to log into PayPal and perform the cancellation yourself.

For Authorize.net, Sage Payment Solution or PayPal Pro you can edit the payment in WSM when you are performing a full refund. If you are doing a partial refund you will have to complete this on your Authorize.net, Sage Payment Solution or PayPal Pro account.

Instructions for CC Full Refund:

  1. Log into WSM Admin, http://webshopmanager.com/admin(external link)
  2. Click Orders
  3. Search and find the order you want to edit
  4. Scroll down to the payment information section.
  5. To the far right of the payment line you will see an icon with a piece of paper and pencil (edit icon), Click this icon
  6. Confirm Refund appears in the drop-down
  7. If you do not want the customer to receive an email uncheck the box at the bottom of the order screen for "Email this customer an update notification."
  8. Click Update Order
  9. Once the refund is confirmed you can change the order status to Canceled and email the customer

Instructions for PayPal Refund:

You can send refunds within 60 days of receiving a payment. Refunds are available only for transactions involving the purchase of goods and services. You can send a full or partial refund. When you issue a full refund, your original transaction fee is credited back to you minus a thirty cent processing fee. When issuing partial refunds, a portion of the fee is returned to you.

  1. Log into your PayPal account
  2. Click the History subtab.
  3. Find the purchase payment you would like to refund and click Details.
  4. Click the Issue Refund link.
  5. Enter the refund amount and click Submit.
  6. Confirm the amount and click Submit.
  7. Once the refund is confirmed you can change the order status to Canceled and email the customer