Outlook: Synchronization Folders

Problem: If you are using Outlook as your mail module and it starts freezing up and making it difficult to send and/or to receive emails, it could be that your folders are not synchronizing correctly.

Go through the steps below to fix this issue. 

  1. Navigate to File--
  2. > Options
  3. > Advanced
  4. Scroll down to the send/receive heading
  5. Click on the send/receive button on the right
  6. On the right hand side of the send/receive groups window that opens --click on the Edit button
  7. Un-check the "Get folder unread count for subscribed folders"
  8. Under Received mail items, check the option "User the custom behavior defined below"
  9. In the window below that displays your email folders just select inbox and leave the others unchecked
  10. Click ok and then exit out of options and perform a send/receive to test if it is now working