Processing a Refund

Using web shop manager, a full refund can be processed from the backend of your site. Any partial refunds will need to be done through your payment gateway e.g,, PayPal. Any orders where PayPal Express was the payment method, the refund must be processed through your PayPal account.

  1. Login to the back end of your site. http://yourdomain/admin
  2. Hover over Orders
  3. Select All Orders
  4. In the search field enter the order number and click on the magnifying glass
  5. If you do not have the order number, locate the order from the list
  6. Edit the order by clicking on the pencil and paper icon 
  7. Scroll down to the Payment Information, on the right side you will see a complete in green. 
  8. In the payment information field, below action click on the pencil and paper icon and select Refund 
  9. Uncheck the box for “email the customer an update notification” located on the bottom left side of the order.
  10. Notice the total amount due on the top of the page in the address information section will change from $0.00 to the amount refunded.
  11. The next step is to cancel the order.