Q: With Auto-Capture on, a customer orders a product that happens to be back-order and she decides to cancel her order. Will the system automatically reverse her credit card charges?
A: If a transaction amount has already been captured then the transaction amount will need to be refunded. This is not an automatic step based on the status of an item, or status of the order.
To do a refund:
- Edit the order
- Scroll to the payment information
- Click Complete near the transaction information
- Switch Complete to Refund
- Update order